Spinboss help
Everything support gets asked most, answered here first. If your question is not below, live chat at Spinboss is staffed 24 hours a day and answers in English at every hour.
How to reach Spinboss support
Live chat is the fast route and the one we would point you at for anything urgent — a hung deposit, a locked account, a game that crashed mid-spin. Email is better for anything needing documents or a written record.
| Live chat | 24/7, English always available |
|---|---|
| Other languages | German, Italian, Dutch, Czech, Greek, Hungarian during European business hours |
| Answered within one working day | |
| Telephone | Not available |
| Account manager | VIP tiers four and five |
| Typical chat wait | Under three minutes |
Verification: do it on day one
Every account verifies once, before its first withdrawal. Leaving it until you have won is the single biggest cause of a payout that feels slow, because the clock on the published Spinboss withdrawal times only starts once your documents are approved.
Documents are uploaded through your account settings, never by email to an address someone gives you in a chat. Approval normally takes a few hours and a working day at worst.
- Proof of identity: passport, national ID card or driving licence, all four corners visible.
- Proof of address: a utility bill or bank statement from the last three months showing your name and address.
- Proof of payment method: a card photo with the middle digits covered, or an e-wallet screenshot showing your name.
- Names must match across all three. A different name on the payment method is an automatic rejection.
Real Spinboss withdrawal times
The times below are measured from approval, not from the moment you click withdraw. E-wallets and crypto are the fast routes; cards and bank transfers move at the speed of the banking system rather than the casino.
| Skrill / Neteller | 0–2 hours |
|---|---|
| Bitcoin / USDT | About 30 minutes |
| Visa / Mastercard | 1–3 banking days |
| Bank transfer | 2–5 banking days |
| Minimum withdrawal | €20 |
| Monthly ceiling | €10,000, raised for higher VIP tiers |
Problems players actually hit
Four issues make up most of the support queue, and all four have a quick answer.
- A deposit has not arrived. Card deposits occasionally sit pending for a few minutes. Do not retry — a second attempt can double-charge. Open live chat with the transaction reference.
- A game crashed mid-spin. Reopen it; unfinished rounds resume from the server. If the balance looks wrong after that, chat can pull the round history.
- The bonus vanished. The usual cause is a stake above the €5 maximum while wagering was active. The cashier logs the exact spin that voided it.
- A withdrawal is still pending. Check verification status first — an unapproved document holds every payout on the account.
Spinboss help: quick answers
How long does Spinboss take to pay out?
Once verification is approved, e-wallet withdrawals clear in 0–2 hours, crypto in around 30 minutes, cards in one to three banking days and bank transfers in two to five. The first withdrawal on any account waits on the one-time identity check, which is why completing verification on the day you register makes the published Spinboss withdrawal times the ones you actually experience.
How do I set a deposit limit or self-exclude?
Both live in your account settings and take effect immediately, without going through support. You can set daily, weekly or monthly deposit limits, loss limits, wager limits and session reminders, take a cooling-off period from 24 hours to 6 weeks, or self-exclude permanently. Lowering a limit is instant; raising one is deliberately delayed. The organisations linked in the footer offer free, confidential help independent of the casino.
Can I close my Spinboss account?
Yes. Ask live chat, or email support from your registered address. Any withdrawable balance is paid out to a verified payment method first. Closure is permanent for accounts closed under self-exclusion; a standard closure can be reversed by contacting support later.
Back to the floor
Everything on this page applies to your account at Spinboss Casino.
Open the casino18+. New players only. Wagering 35x on the bonus, 14 days to complete. Minimum deposit €20. Terms and conditions apply. Please gamble responsibly.